Refund policy

The short version

Use it for 30 days. If it isn't for you, send it back used for a full refund, and we pay the return label. From day 31 to day 90, send it back for half the price. Two-year replacement warranty, claimed by a 20-second video.

Most people who see something see it between week six and week ten; some never do. Plan on twelve weeks before you judge it.

Returns

  • Day 1 to day 30 from delivery: send it back used for a full refund of the mask price. We pay the return label.
  • Day 31 to day 90 from delivery: send it back for half the price. Half of $274.98 is $137.49. The mask must come back, on our prepaid label.
  • After day 90: there is no refund; the warranty still covers defects.
  • The days count from delivery, not from the order date. A return is dated by the day you email us to start it.
  • Either way the mask comes back on our prepaid label, with no restocking fee and no sealed-box rule.
  • We refund the original payment once the mask arrives back with us.

How to start a return

  1. Email support@clinaray.com. A person answers within two business days. Include your order number.
  2. We email you a prepaid return label to our US address.
  3. Pack the mask, the controller and the charging cable, attach the label, and drop the parcel off with the carrier.
  4. We refund the original payment once the mask arrives back with us: the full mask price for a return started by day 30, or half of it for a return started from day 31 to day 90.

What happens to a returned mask

Returned masks are donated, never resold as new.

Warranty

  • Two-year replacement warranty, claimed by a 20-second video.
  • The two years count from delivery.
  • To claim it, email a video of the fault, about 20 seconds long, with your order number, to support@clinaray.com.
  • We ship a replacement. You do not post the broken one back.
  • If it arrives broken, that is a warranty claim too. Send the video and we ship a replacement.
  • It is replacement only. It covers defects, not results, and it is not a refund.

What this policy is, and is not

The return terms are a return policy, and the warranty covers defects. Neither is a promise about results.

Contact

Email support@clinaray.com. A person answers within two business days.

Clinaray, 36 Woodland Trail, Newnan, GA 30263, United States.